01 January 2020
AUTOAPP USER GUIDE: Creating an account

Ready to book a car service with AutoApp but not sure how to get started? This AutoApp User Guide is exactly what you need!

AutoApp is now live and ready to bring the ultimate convenience to your car servicing needs! If you haven’t already done so, you can download the app on the Apple App Store and Google Play Store.

To help you get started, we’ve put together a four-part user guide with step-by-step instructions to walk you through creating your account and booking a service.

Note: The screenshots are taken on an iOS device. Any differences between iOS and Android versions will be appropriately addressed.

If you encounter any difficulties, contact us at admin@autoapp.sg or call 91-028-028.

How to create an AutoApp account in 5 steps

Jump to:
Step 1: Launching the app
Step 2: Creating an account
Step 3: Logging into your account
Step 4: Entering your personal details
Step 5: Adding a car to your virtual garage

Step 1: Launching the app

After downloading, you will see a mini-introduction of AutoApp, with ‘Book Service’ and ’Sign Up’ buttons on the third page.

If you already have an account, you can click on ‘Book Service’ to log in.

Tap on ‘Sign Up’. 

While you can preview available services by clicking ‘Book Service’, you will not be able to make a booking unless you have an existing AutoApp account.

Step 2: Creating an account

Users can create an account using one of the following options:

  • Email Address
  • Facebook
  • Apple ID (iOS users only)
Using an email address (recommended)
The ‘Sign in with Apple’ function is only available on iOS devices and will not appear on Android devices.

Enter your email address and your preferred password. Your password should contain at least 8 alphanumeric characters.

Click ‘Sign Up’.

You will then receive a verification email. Remember to check your junk folder! Click on the verification link to complete registration, and return to the screen below and click ‘Log In Now’.

If you do not receive any verification emails, contact AutoApp HQ at admin@autoapp.sg or 91-028-028 for manual account activation.
Using Facebook

Click ‘Sign Up via Facebook’. You will be prompted by a series of pop-up boxes and screens to authorise AutoApp and create an account using your Facebook email address.

Click ‘Continue’.

The email address linked with your Facebook account will be automatically added into the form.

Click ‘Sign Up’ to finalise your registration.

Next, click on the link in your verification email (check your junk folder!) to finalise your registration. After that, click the ‘Log In Now’ button.

Using your Apple ID

To sign in using your Apple ID, click ‘Sign in with Apple’. Then, authorise the app either by entering your password, or using Face ID.

After authorisation, proceed to step 4. Apple will populate a forwarding address into the email address section as part of their privacy features.

Any email notifications you receive will be sent to you via the forwarding address, and can be received in your regular email inbox.

Step 3: Logging into your account

If you have created an account using your Apple ID, skip this step.

Log into your newly created account by entering your email address and password, or by clicking ‘Log in via Facebook’.

If you have lost your password, click on ‘Forgot password?’ and follow the on-screen instructions to reset your password. This function will not apply to Facebook and Apple ID users.

Step 4: Entering your details

Enter your details. Except the email address, these details can be updated at any time. These details ensure the account is uniquely yours, and are also used in your bookings.

Your contact number is required so that our Service Ambassadors or AutoApp HQ staff can contact you regarding your bookings.

Ensure that your phone number and billing address are correct. Your billing address should match that of the credit card you intend to use to book services. You only need to provide your credit card details later when making a booking.

Click ‘Next’ after entering all your details.

Step 5: Adding a car to your virtual garage

Select a car make and model from the dropdown list. You can also type to search for your car make or model.

You can also upload a photo of your car to provide our Service Ambassadors with a visual reference.

If there are any pre-existing conditions with your car, such as scratches or faulty warning lights, leave a remark in the ‘Owner’s Notes’ box.

Once you are ready, click ‘Save’.

And there you have it! You’ve now successfully created your account and added a car to your ‘garage’.

If you encounter any difficulties, contact us at admin@autoapp.sg or call 91-028-028.

Ready to book a service? Read the next part of our tutorial!

How to book service(s) on the app >>


Creating an account
How to book service(s) on the app
Pick-up, quotations and servicing
Job completion and returning your car