Cycle & Carriage opened the workshop doors to show how modern Mercedes-Benz aftersales and ownership is kept whisper-quiet and worry-free.
More than 75,000 Mercedes-Benz vehicles are serviced annually, supported by over 160 certified technicians across three service centres island-wide.
Scale is nothing without standards, of course, so every procedure is benchmarked to what the marque expects at its most advanced facilities worldwide.
On top of servicing regular models, this facility houses a Mercedes-AMG workshop, a Mercedes-Maybach workshop and a Body & Paint Centre of Competence, Singapore’s only facility certified at the highest level by Mercedes-Benz for full-scale body restoration and factory-grade refinishing.
The stand-out here is the Daisy Wheel, the first of its kind in Asia, automating paint mixing to 0.1-gram accuracy.
In the diagnostic bays, technicians demonstrated Xentry, the global platform that communicates directly with a vehicle’s electronic systems to run guided tests, configure components and install manufacturer-approved software.
The result is straightforward: repairs that are not just quick, but correct the first time, and updates that leave the car feeling fresher rather than simply fixed.
For all the theatre of tools and telemetrics, the thread running through the day was human.
“Having spent the past 12 years with Mercedes-Benz Operations across key markets like China and Malaysia, I have experienced first-hand how a strong focus on aftersales service shapes the customer journey. My ambition is to build on my overseas experience to further enhance our strong capabilities here in Singapore through our extensive Aftersales network, including the Mercedes-Benz Centre, Pandan Loop, and Eunos, and investing in our people by deepening our technical capabilities, and ensuring that every customer’s experience with Cycle & Carriage remains seamless, premium, and world-class.”
Thomas Tok, Chief Operating Officer, Mercedes-Benz Operations at Cycle & Carriage
So what does all this mean for an owner? Beyond routine servicing, you get a holistic, manufacturer-aligned experience, with genuine parts, factory-trained technicians, and a all-round great service culture.
Peace of mind, preserved value, and a car that feels as poised on year five as it did on week one. Isn’t that the quiet luxury we’re all really paying for?
“Through rigorous diagnostics, we perform preventive maintenance that keeps every system running at its best, while tapping into Mercedes-Benz’s global network of technical specialists. Witnessing these processes in action shows how our people, our tools, and Cycle & Carriage expertise work together exactly as the manufacturer intended to meet customer expectations.”
Gary Chan, General Manager of Mercedes-Benz Aftersales
“Aftersales” sounds transactional after going through the tour; what we saw was anything but. It was people who treat your car as if it carries their name on the boot lid.
So, next time you birng your car in for a service, rest assured it is greatly taken care of.
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